At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.
We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.
We are currently looking for a Front Office Associate based in Chile to join our People Services team.
In this role, you will provide front-line support to employees, addressing HR queries and ensuring timely and accurate resolution. You will also handle ticket submissions, follow up on open tickets, and escalate complex issues as necessary to ensure smooth HR operations.
Your role will encompass:
- Providing front-line support by addressing HR queries and submitting tickets in the system
- Regularly following up on open tickets, ensuring resolution and providing employees with updates
- Identifying and escalating complex or unresolved issues to the appropriate HR team members or management
- Advising employees with no HRIS access on HR policies, processes, and procedures, ensuring understanding and compliance
- In addition, this role will encompass the same duties as the HR Ops Associate role
What you bring to the role:
- Bachelor's degree in HR, Business Administration, or related field
- 1+ years of experience in HR operations or customer service
- Proficiency in using HRIS and ticketing systems for data management and issue tracking
- Strong troubleshooting and issue resolution skills
- Ability to generate HR reports and identify trends to improve HR processes
- Excellent communication skills, ensuring transparency and clarity in HR processes
- Attention to detail and commitment to maintaining data accuracy
- Strong customer service skills with a focus on employee satisfaction
Share the same Value Based Behaviors:
- People & Personal growth
- Results orientation & Safety excellence
- Collaboration & Trust
- Empathy & Effective communication
- Flexibility & Adaptability
Your Benefits:
- Attractive remuneration package
- Friendly and professional working environment
- Continuous training
- Group Health Insurance Plan
- Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity
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At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.