We are currently looking for a Protergia Training Specialist to join our B2C team, part of our M Energy Customer Solution Division in our Paiania Offices. 

By joining this role, you will play a key part in enhancing customer experience and business performance through the design, delivery, and continuous improvement of learning programs. Leveraging innovative training methods and digital tools, you will ensure that our frontline teams across Contact Center, Indirect, Retail Stores, Back Office, Customer Support are equipped with the skills, knowledge, and behaviors needed to deliver exceptional service and achieve commercial excellence.

Your Role Will Encompass:

• Designing and delivering classroom and eLearning programs focused on sales, customer service (aftersales), and commercial policies, tailored to the specific needs of each channel (Contact Center, Indirect, Retail Stores, Back Office, Customer Support).
• Creating and maintaining training materials, including product guides, sales scenarios, and communication frameworks, ensuring alignment with company standards and business strategy.
• Coordinating the full training cycle from needs analysis and preparation to delivery, evaluation, and continuous improvement based on feedback and performance results.
• Managing digital learning tools such as the LMS, intranet, and knowledge base, ensuring up-to-date content and accurate training records.
• Applying innovative learning techniques (e.g., gamification, role plays, blended and accreditation programs) to enhance engagement, knowledge retention, and skill application.
• Collaborating with Store Inspectors and local teams to support on-the-job learning and deliver consistent, high-quality training experiences across central (Paiania, Athens) and regional sites (e.g., Thessaloniki).

What You Bring to the Role:

• Bachelor’s degree in Education, Communication, or related field.
• 2+ years of experience in training delivery, preferably in sales, customer service, or retail environments.
• Previous experience in sales will be considered an asset, with proven ability to deliver Sales and Soft Skills training (e.g. Sales Techniques, Negotiation Skills, and Coaching).
• Excellent communication and interpersonal skills, with the ability to adapt training content and delivery to diverse audiences across Retail, B2B, and Customer Care functions.
• Strong business and customer orientation, demonstrating flexibility and a collaborative approach to align learning initiatives with organizational objectives.
• Highly organized and analytical, able to manage multiple training projects across locations while assessing effectiveness through KPIs, feedback, and performance data.
• Proficient in MS Office; familiarity with QA systems, reporting tools, or CRM platforms (e.g. Salesforce) is considered an asset. Fluency in English (written and spoken) required.

Share the same Value Based Behaviors:  

• People & Personal growth.
• Results orientation & Safety excellence. 
• Collaboration & Trust.  
• Empathy & Effective communication.  
• Flexibility & Adaptability. 

Your Benefits:

• Competitive remuneration package. 
• Ticket Restaurant. 
• Preferential household electricity plan. 
• Group Health Insurance program. 
• Pension Plan.