At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.
We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.
We are currently looking for a Meter to Cash Senior Manager to join our Energy Customer Solutions team in Athens, Greece.
In this role, you will be responsible for overseeing the end-to-end metering, billing, and collections processes within the retail energy operations. The role also leads efforts to improve metering and billing process, defines payment channel strategies, and drives collections for overdue accounts. Strong focus on operational efficiency, customer satisfaction, and cross-functional collaboration is essential.
Your role will encompass:
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Overseeing the full metering, billing, and collections cycle to ensure accuracy, compliance, and high customer satisfaction.
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Validating meter data and ensuring timely, error-free billing through regular quality checks and collaboration with Customer Care.
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Acting as the first point of contact for internal billing-related queries, providing clear and prompt support.
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Working closely with IT to maintain and improve the billing system, including rate updates and resolving technical issues.
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Driving process improvements through automation, technology, and best practices in metering and billing operations.
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Defining and executing payment channel strategies while managing timely collections and follow-ups on overdue accounts.
What you bring to the role:
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7+ years of experience in retail operations and/or billing within the energy sector.
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MEng in Electrical Engineering and MSc in IT or Data Analytics.
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Strong technical background with excellent analytical and problem-solving skills.
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Proven ability to communicate effectively and build strong internal and external relationships.
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Strong organizational and time management skills, with the ability to handle multiple priorities and deadlines.
Share the same Value Based Behaviors:
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People & Personal growth
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Results orientation & Safety excellence
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Collaboration & Trust
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Empathy & Effective communication
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Flexibility & Adaptability
Your Benefits:
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Competitive remuneration package
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Ticket Restaurant Card
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Group Health Insurance Plan
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Preferential household electricity plan
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Pension Plan
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At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.