At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.
We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.
We are currently looking for a Collection Administrator to join our Operations Team part of our M Energy Customer Solution Division in our Paiania Offices.
By Joining this Role, You'll Play a crucial role in supporting portfolio evaluations, processing disconnection requests, and handling customer inquiries to ensure efficient collections management and customer satisfaction.
Υour Role Will Encompass:
- Supporting external collaborators with daily payments and settlement updated lists.
- Reviewing and approving settlement requests in accordance with company procedures.
- Updating information systems, relevant departments, and customers.
- Evaluating quality criteria in addition to standard quantity criteria for temporary disconnection of electricity and natural gas supply and cessation of supply.
- Processing requests for temporary disconnection and cessation of supply on administrators’ electronic platforms.
- Implementing after approval of the Collection Supervisor with information system update.
- Preparing and sending information letters to clients.
- Preparation of files for legal actions and registration of payment orders in the system.
- Handling customer inquiries and concerns related to collections, and interacting with other departments such as Customer Care, Sales, and Shops.
- Participating in User Acceptance Tests for system upgrades or new technologies.
What You Bring to the Role:
- A high school diploma or equivalent, with coursework in Finance, Business, or a related field being advantageous.
- 2+ years of experience in administrative roles, customer service, or collections support.
- Proficient in English, both written and verbal.
- Computer literacy.
- Proficiency in MS Office.
- Strong organizational skills.
- Attention to detail.
- Excellent communication and negotiation skills.
- Problem-solving abilities.
- Adaptability.
- Critical thinking skills.
Share the same Value Based Behaviors:
- People & Personal growth.
- Results orientation & Safety excellence.
- Collaboration & Trust.
- Empathy & Effective communication.
- Flexibility & Adaptability.
Your Benefits:
- Competitive remuneration package.
- Ticket Restaurant.
- Preferential household electricity plan.
- Group Health Insurance program.
- Pension Plan.
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At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.