At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.
We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.
We are currently looking for a Winback Agent to join our Contact Center & Sales Efficiency Team of our M Energy Customer Solution Division in our Paiania Offices.
By joining this role, you'll play a pivotal part in increasing our customer base by reactivating customers who have canceled services. You will engage in meaningful conversations, understand the reasons for their cancellations, and offer tailored solutions to win them back as loyal customers.
Your Role Will Encompass:
- Engaging with customers who have canceled services to understand their reasons and working towards reactivating them.
- Developing and performing optimal win-back practices to bring back former customers.
- Offering special deals or solutions that entice customers to return.
- Recording, analyzing, and providing feedback on customer behavior, reasons for cancellation, and competitor activities.
- Collaborating with other teams to improve customer engagement and retention strategies.
- Providing valuable insights for continuous improvement of the company’s services and products.
What You Bring to the Role:
- 2 + years of experience in Call Center Operations or a similar customer-facing role.
- Excellent communication and interpersonal skills.
- Strong goal-oriented mindset with the ability to meet targets.
- Flexibility, patience, and perseverance in handling challenging customer situations.
- Self-motivation and proactive approach to achieving personal goals.
- A team player with team spirit and willingness to collaborate.
- A customer-centric approach with the ability to understand customer needs and concerns.
- Sales skills to engage, persuade, and re-establish customer relationships.
Share the Same Value-Based Behaviors:
- People & Personal Growth.
- Results Orientation & Safety Excellence.
- Collaboration & Trust.
- Empathy & Effective Communication.
- Flexibility & Adaptability
Your Benefits:
- Competitive salary package.
- Flexible working hours.
- Opportunities for professional development and training.
- Health and Wellness benefits.
- Work in a dynamic and innovative team environment.
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At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.