At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.
We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.
We are currently seeking an IT Service Desk Agent to join our Information Technology & Digital Strategy team based in Athens.
Your role will encompass:
- Serve as the first point of contact for technical issues faced by internal users.
- Provide daily support for hardware, software, and systems both on-site and remotely.
- Manage service requests and incidents via ticketing systems (e.g., SMAX, Jira, ServiceNow).
- Perform troubleshooting on Windows 11, Active Directory, Azure, Exchange, Office 365, SharePoint, MS Teams, Cisco Call Manager, and meeting room audiovisual systems (e.g., ClickShare).
- Collaborate with external vendors and internal IT teams to resolve technical issues efficiently.
- Participate in IT initiatives, rollouts, and system upgrades as required.
What you bring to the role:
- Bachelor's degree in Computer Science or a related field.
- +2 years of experience in an IT Service Desk, Support, or Helpdesk environment.
- Strong verbal and written communication skills in English.
- Good knowledge of remote support tools and IT ticketing systems.
- Strong organizational, communication, and problem-solving skills.
- Ability to multitask and coordinate with multiple departments.
- Experience with SMAX is considered a plus.
Share the same Value-Based Behaviors:
- People & Personal growth
- Results orientation & Safety excellence
- Collaboration & Trust
- Empathy & Effective communication
- Flexibility & Adaptability
Your Benefits:
- Competitive remuneration package
- Ticket Restaurant Card
- Group Health Insurance Plan
- Pension Plan
- Modern and dynamic work environment with opportunities for professional growth
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At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.