At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels.  We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.

We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.
Job Description
HR Service Delivery Supervisor Rewards, OE PM
15/10/2025

 

We are currently looking for an HR Service Delivery Supervisor Rewards to join our People Services team. 

 

In this role, you will be responsible for the successful implementation and operational delivery of HR programs in collaboration with the Centers of Excellence (CoEs) of Rewards, Organizational Effectiveness and Performance. You will oversee service execution, ensure alignment with HR policies, and manage the resolution of employee queries through ticketing systems. The ideal candidate will be proactive in identifying areas for process improvement and ensuring a consistent and high-quality employee experience. 

 

Your role will encompass: 

  • Oversee the execution of Rewards, OE & PM CoE programs and recurring HR activities such as onboarding, performance management cycles, and rewards initiatives 

  • Supervise daily HR operations, ensuring data accuracy, compliance with policies, and timely delivery of services across assigned HR areas 

  • Act as Tier 2 support for escalated employee queries, monitoring ticketing systems to meet SLAs and drive high service standards 

  • Serve as the link between People Services and Rewards, OE & PM CoE teams, relaying insights, identifying trends, and recommending improvements to HR processes 

  • Provide training and support to employees and managers on HR systems and tools, while maintaining updated SOPs and knowledge resources 

  • Lead and develop your team by assigning responsibilities, monitoring performance, and fostering a culture of accountability, inclusion, and continuous improvement 

  • Ensure the integrity of data in the system by managing accurate system updates and providing ongoing support for various data needs like MJM data, Performance  cycle Forms etc 

  • Supervise the launch of communications via official Rewards, OE & PM CoEs channels to ensure .high-quality service experience 

 

What you bring to the role: 

  • Strong experience in HR service delivery, ideally within a shared services or CoE-driven HR model 

  • In-depth understanding of HR processes and lifecycle events, with particular knowledge of Rewards, OE & PM CoE programs 

  • Proven ability to manage employee queries, resolve escalations, and uphold service quality standards 

  • Proficiency in using HR systems, ticketing platforms, and tools for data entry, issue tracking, and reporting 

  • Analytical mindset with the ability to identify process gaps and drive improvement initiatives 

  • Excellent interpersonal and communication skills, capable of explaining policies clearly and diplomatically 

  • Strong organizational and multitasking abilities to manage competing priorities and deliver timely results 

  • Experience leading and mentoring teams, supporting development and performance goals 

 

Share the same Value Based Behaviors:  

  • People & Personal growth  

  • Results orientation & Safety excellence  

  • Collaboration & Trust  

  • Empathy & Effective communication  

  • Flexibility & Adaptability 

 

We welcome applications from candidates across the globe. Further details regarding work location and other specifics will be discussed during the hiring process.

 

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We respect your personal data. All personal information in your application and CV will remain strictly confidential.  

 

At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.
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