We are currently looking for a Front Office Supervisor - Greece to join our People Services team. 

In this role, you will be responsible for leading the front-line HR support team, ensuring timely and effective resolution of employee queries through our ticketing system. You will also play a key role in identifying trends from recurring issues, generating insights to improve our HR processes, policies, and systems. 

Τhis position is ideal for someone who thrives in a fast-paced environment, has a passion for operational excellence, and enjoys solving complex HR challenges through data and collaboration. 

Your role will encompass: 

• Manage daily HR query resolution through ticketing systems, ensuring prompt, accurate, and employee-focused support 

• Handle complex or escalated cases, ensuring effective resolution and adherence to HR policies 

• Provide employees with timely updates and guidance throughout the query resolution process 

• Analyze feedback from post-ticket surveys to identify areas for service improvement and optimize support processes 

• Track recurring issues and trends, offering actionable insights to enhance HR systems, policies, and services 

• Collaborate with internal HR teams, including CoEs, to ensure cohesive and consistent service delivery 

What you bring to the role: 

• Previous experience in HR operations, shared services, or a similar environment 

• Strong knowledge of HR systems and issue resolution processes 

• Proven ability to interpret and analyze data to identify service gaps and drive improvements 

• Excellent communication skills, with the ability to clearly explain HR processes to employees and stakeholders 

• Strong time management and organizational skills, with the ability to prioritize workload and meet service-level targets 

• Demonstrated leadership in managing and developing high-performing teams 

• Collaborative mindset with the ability to build strong relationships across functions 

Share the same Value Based Behaviors:  

• People & Personal growth  

• Results orientation & Safety excellence  

• Collaboration & Trust  

• Empathy & Effective communication  

• Flexibility & Adaptability