We are currently looking for a Customer Retention Specialist to join our B2C Team part of our M Energy Customer Solution Division in our Paiania Offices.  

By joining this role, you will play a crucial part in strengthening customer loyalty through targeted outbound and inbound communication. Your contribution will directly influence customer satisfaction and long-term value, helping us maintain and grow a loyal customer base in a competitive environment.

Your Role Will Encompass:

• Executing outbound and inbound communication activities with existing customers to improve loyalty and reduce churn.
• Designing and implementing optimal customer retention practices and initiatives.
• Identifying customer pain points and proactively addressing them.
• Providing structured feedback and insights into customer behavior and competitor activities.
• Working closely with team members to meet both personal and campaign-specific retention goals.
• Contributing to the continuous improvement of retention strategies based on performance and analytics.

What You Bring to the Role:

• Bachelor's degree in a related field.
• 2–3 years of experience in call center operations, preferably in a customer-facing role.
• Strong communication and interpersonal skills.
• A customer-centric approach with proven sales skills.
• Goal-oriented mindset with high levels of self-motivation and perseverance.
• Team spirit and adaptability in a fast-paced environment.
• Proficiency in MS Office (Word, Excel); experience with reporting and dashboards (e.g., BI tools) is a plus.
• Ability to remain calm and focused while handling complex customer interactions.

 
Share the same Value Based Behaviors:  

• People & Personal growth.
• Results orientation & Safety excellence. 
• Collaboration & Trust.  
• Empathy & Effective communication.  
• Flexibility & Adaptability. 

Your Benefits:

• Competitive remuneration package. 
• Ticket Restaurant. 
• Preferential household electricity plan. 
• Group Health Insurance program. 
• Pension Plan.